Make sure you're using the latest version of WizzPay.

Ensure all transfers have been received and there are no outstanding incoming transactions.

Empty all currency accounts.

Ensure all transfers have been received and there are no outstanding incoming transactions.

Cancel any pending transactions or subscriptions.

Ensure there are no active insurance or other purchases.

Resolve any open chargeback requests.

Repay any outstanding WizzPay loans.

Once your account meets all the requirements (empty balance, no pending activity, etc.), you can close your WizzPay account by writing to our support team. We'll guide you through the process.

Download and keep any account statements for your records before closing account.

We'll send you a confirmation email once your account is closed.

As a regulated financial institution, we are legally required to retain your data for a minimum of 5 years to comply with anti-money laundering and counter-terrorism laws. This may override your right to data erasure under certain data protection regulations. We will securely hold your data according to strict regulatory guidelines.

If you want to check the status of your data erasure, please contact us via email or customer support chat.